FAQ

Event Vouchers

 

Q: What events can the Bronze and Silver Vouchers be used in?

A: Silver and Bronze Vouchers can be used in any Side Events and Showdown on site, but not for the Calling.

 

Q: The event I want to play costs more than the voucher!

A: No worries, you can top-up the remaining amount with cash.

 

Q: Can I combine and use multiple vouchers for an event?

A: Yes, you can!

 

Q: The event I want to play is full! Do I get priority if I use the vouchers to register for an event?

A: Unfortunately, if an event reaches its maximum capacity before you can use your vouchers to register, you will not be able to secure a spot. We recommend acting quickly to avoid missing out on your desired event!

 

Voucher Refund Policy

Q: Do you have a refund policy for unused value from a coupon?

A: Please note that we do not offer partial refunds. For example, if you have used a coupon, we cannot provide a refund for your package. Unused Vouchers can be exchanged for Prize Tix on Sunday. Bronze= 200 Prize Tix, Silver= 400 Prize Tix

 

Event Promotional Cards & Packs

 

Q: Can I sign up and drop the event, and still get the Promo cards?

A: Players must be present and actively playing Round 1 of the events to receive the promotional item(s).

 

Q: Can I pick up my Promo item(s) later?

A: No, please note we will only give them out to players during Round 1.

 

Q: Can someone else pick up my Promo item(s)?

A: No, you have to be in your seat playing in Round 1 to receive the promotional item(s).

 

More FAQ will be updated and added, do check back often!