FAQ(Frequently Asked Questions)
Package Purchase & Pickup
Q：I purchased a Go-Again or Calling Premium Package (regular or Early Bird) but can no longer attend. Can I transfer it to someone else?
A：No. If you are unable to attend, we can issue a refund for your Package.
Q：I purchased a Go-Again or Calling Premium Package (regular or Early Bird) but can no longer attend. Can someone else pick it up for me?
A：No. You will need to show a photo ID to collect your Package. If you cannot attend, we recommend requesting a refund.
Q：Where do I pick up my Package?
A：There will be signs on-site – please head to the Prize Wall on the day. You will need to show a photo ID to verify your identity. Please note: packages cannot be picked up by someone else. Your package will be available all weekend, so there's no rush.
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Side Event Registration & Payment
Q：I want to play in Side Events – what do I do?
A：You'll need to visit the Registration Counter on-site. You'll find a registration form – please fill out one form for each Side Event you wish to join. Please note: Side Events are only available for same-day registration, and only after the Main Event for that day has begun.
Q：What payment methods do you accept at Registration?
A：We accept cash, Alipay, WeChat Pay, PayWave (contactless), magnetic stripe cards, and chip cards.
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Event Vouchers
Q：Which events can Bronze and Silver Vouchers be used for?
A：Bronze and Silver Vouchers can be used for all on-site Side Events and the Showdown but cannot be used for the Calling.
Q：What if the event I want to join costs more than my Voucher's value?
A：You can pay the difference in cash.
Q：Can I combine multiple Vouchers for the same event?
A：Yes.
Q：The event I want to join is already full! Do I get priority if I use Vouchers?
A：Unfortunately, if the event has already reached its capacity before you redeem your Vouchers, you will not be able to secure a spot. We recommend registering early to avoid missing out.
Q：What can I use my Package Vouchers for?
A：Silver and Bronze Vouchers can be used to pay (in part or in full) for any Side Event registration over the weekend. This does not include the Calling Main Event. To use them, you must redeem them in person at the Registration Counter.
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Voucher Refund Policy
Q：Can I get a refund for the unused balance of my Vouchers?
A：Please note that we do not offer partial refunds. Once you have used a Voucher, the remaining unused amount cannot be refunded.
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Promo Cards & Packs
Q：Can I register for an event, drop out, and still receive the Promo items?
A：No. Players must be physically present and participate in Round 1 of the event to receive Promo items.
Q：Can I pick up my Promo items later?
A：No. Promo items are only distributed to participating players during Round 1.
Q：Can someone else pick up my Promo items for me?
A：No. You must be seated and playing in Round 1 to receive Promo items.
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Prize Tix
Q：What are "Prize Tix"?
When you play in Side Events, you will receive Prize Tix that can be redeemed at our Prize Wall for a variety of booster products, playmats, tokens, and more.
A：What's the difference between a Regular Event and a Double Event?
This refers to the prize payout:
|
Wins |
Regular |
Double |
|
4 |
650 |
1300 |
|
3 |
350 |
700 |
|
2 |
250 |
500 |
|
1 |
150 |
300 |
|
0 |
50 |
100 |
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Before You Register
Q：What is a Gem ID?
A：Your Gem ID is your unique account identifier in the official Gem tournament management system. This system serves as FAB's integrated platform for event publishing, registration management, results recording, and player services. You will need this ID to participate in official events, check in, and access related services.
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Event Information
Q：Can I bring my own food in?
A：Please try not to. The hotel may ask you to dispose of outside food. If you're planning to bring your own food, please enjoy it off-site.
Q：What time do doors open each day?
A：The hotel itself is generally open 24/7, so you're welcome to come in anytime. We plan to open Registration and Package Pickup at 8:30 AM each day, with vendors ready to go beforehand.