Trading Rules

Ticket Purchase Instructions

Welcome to the FAB event ticketing platform. Please read the following transaction rules carefully before purchasing tickets. By purchasing tickets, you agree to and accept all the terms of these rules.

1. Ticket Purchase Process

  • All tickets must be purchased online through this platform.
  • Please ensure that the personal information you fill in is accurate when purchasing tickets.
  • After successful payment, the e-ticket will be sent to your registered email address.
  • Please keep your e-ticket and order information safe.

2. Payment Method

  • We support Alipay, WeChat Pay, UnionPay, and international credit card payments.
  • All prices are in Chinese Yuan (CNY).
  • You will receive a confirmation email immediately after successful payment.

3. Ticket Refund and Exchange Policy

Refund Policy:

  • Tickets requested for refund 7 days or more before the event will be eligible for a 90% refund.
  • 70% of the ticket price can be refunded if you apply for a refund 3-7 days before the event.
  • No refunds will be accepted within 3 days of the event start date.
  • The refund will be returned to the original payment method within 5-10 business days after the review is approved.

Ticket exchange rules:

  • If you need to change your session or seat, please submit your application 3 days before the start of the event.
  • Ticket exchange is subject to availability for the target show.
  • Each ticket can only be exchanged once.

4. Admission Rules

  • Please bring your valid ID and e-ticket for entry.
  • Each ticket is valid for one person only and cannot be re-entered.
  • Please arrive at the venue 30 minutes in advance for ticket inspection.
  • Latecomers should wait for an appropriate time to enter in order not to inconvenience other audience members.

5. Ticket validity period

  • Tickets are valid only on the specified date and session.
  • Expired tickets will be invalid and non-refundable.
  • In the event of postponement or cancellation, we will notify you of the handling plan separately.

6. Handling Special Circumstances

Event cancelled:

  • If the event is cancelled due to force majeure, a full refund will be issued.
  • Refunds will be processed within 15 business days of the event cancellation announcement.

Event postponed:

  • If the event is postponed, the original tickets will remain valid.
  • Spectators unable to attend the postponed event can apply for a refund.

7. Prohibited Behaviors

  • Reselling tickets or engaging in any form of ticket scalping is strictly prohibited.
  • It is forbidden to purchase tickets using false information.
  • Orders from violators will be cancelled and no refund will be given.

8. Customer Service

If you have any questions or need assistance, please contact us through the following methods:

  • Customer service email: support@fabtickets.com
  • Working hours: Monday to Sunday, 9:00 AM - 9:00 PM

9. Rule Changes

We reserve the right to modify these trading rules at any time. Any changes will be posted on this page and will take effect immediately upon posting. We recommend that you check this page regularly for the latest rules.

Last updated: December 23, 2025